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Customer Service

Stand out from the competition in Asia through a distinctive end-to-end customer service experience.

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Deliver exceptional customer experiences across Asia

Our customized customer service representative (CSR) program and expertly trained customer service staff are dedicated to handling every digital interaction to keep your customers happy, no matter where they are in Asia or what the issue may be.

We strive to provide a positive experience for your customers at every touchpoint with your brand.

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Deliver seamless omnichannel service

Today’s customers tend to switch between different communication channels, such as websites, social media, live chats, and phone calls. They expect companies to provide a seamless experience across all these channels.

At WPIC, we offer omnichannel customer service that tracks and resolves customers’ issues, regardless of the device or channel they use to contact your brand.

Personalized customer interactions

Customers in Asia have high expectations when it comes to interactions with organizations. They want brands that incorporate a personal touch and only send them relevant communications. Our customer relationship management (CRM) program collects data on your customers to provide tailored recommendations.

Boost customer retention

Effective customer service can serve as a powerful marketing strategy for your organization. At WPIC, our goal is to enhance the customer experience through exceptional customer support. Our customer service-oriented approach aligns customer support and marketing efforts to boost customer retention.

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Featured work

We are in the business of results. Take a look at some of our work in Asia, or get in touch to learn about how we did it.

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Large activation promoting Microbiome Labs and its hero product through a multi-channel media placement, including OOH and elevator advertising.

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There is more to explore

Working with WPIC means exposure to all areas of operations, whether that’s customer service, administrative, or regulatory.

Logistics & Fulfilment

Logistics & Fulfilment

We provide all the services you need to execute a worry-free and efficient distribution strategy in Asia.

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Administrative & Finance

Administrative & Finance

We increase operational efficiency, mitigate risk, and improve compliance in Asia.

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Compliance & Regulatory

Compliance & Regulatory

We ensure your brand is positioned correctly to succeed in a dynamic regulatory landscape.

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Latest articles

Read about industry trends, news, and opinions from our experts.

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Need help?
We have solutions.

Lean on our 19 years of expertise to grow your brand effectively in the Asia Pacific. Contact us and we will set up a call to discuss your requirements in detail.

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Award - Tmall 5 Star Partner
Award - Tmall Global 2021 TP100 Silver
Award - CCBC 2022 Gold